Jan Erik and his team provide e尊国际游戏’s advisors and its clients with essential research and insight into the rapidly evolving technology and business process outsourcing landscape, 这些市场的主要参与者和创新者以及他们提供的相对竞争价值. 他认为自己的核心角色是让团队变得更优秀, e尊国际游戏顾问的知识和能力, 在供应商解决方案和客户关系和结果.
自率先创建e尊国际游戏提供商镜头以来, 公司的标志性研究出版物之一, Jan Erik不断扩大其地理和主题广度, 同时听取客户端和提供者社区的意见
作为研究伙伴, e尊国际游戏提供商Lens的首席分析师和全球主管, Jan Erik, 他的诸多成就包括:
介绍了针对公共部门的研究解决方案, creating sophisticated and dedicated reporting and insights that deliver the depth and quality of private sector research to local and state governments.
Leveraged his deep interest in living responsibly and sustainably to help e尊国际游戏 become a leader in ESG best practices, and to provide its clients with research to help them do the same across their businesses and provider networks.
John runs a dynamic team of professionals that work closely with Service providers to understand their needs and create solutions to drive success. 一个公认的演讲者, 博主和TEDx演讲者, 约翰在客户体验领域是一位充满激情的思想领袖. In 2018 John’s TEDx talk “I was Seduced by Exceptional Customer Service” was the most popular CX video of year by Omoto. John prides himself on focusing on the client’s needs and then developing unique solutions that will set an organization on the correct path.
凯伦·希利 is responsible for establishing and growing a global portfolio of e尊国际游戏 thought leadership conferences and events. Karen于2016年加入e尊国际游戏，并迅速开发了一系列探索活动, inform and advise on the benefits and productivity gains afforded organizations through digital transformation. 在领导b2b会议和活动业务方面有良好的业绩记录, Ms. 希利在技术研究和咨询业务方面拥有超过30年的经验. 她在创新方面有良好的记录, aggressive growth and significant profit contributions as well as extensive experience leading and developing cross-functional teams of employees and outside service providers. Karen holds a MBA in Marketing from the University of New Haven and a BSc in Business and Marketing from Fordham University.
作为整个客户体验的领导者, 包括全球所有的市场营销和沟通, 保罗亲自负责公司的数字和产品营销, 伙伴关系和联盟, 销售支持和公司沟通. 监督e尊国际游戏研究, Paul has strengthened the offering so that it resonates deeply with technology providers and enterprise service providers and is a go-to source for in-depth knowledge of technology trends and advancements. Paul’s purview is underpinned by his steadfast commitment to market technology and how it can be used to grow both e尊国际游戏’s and clients’ businesses.
保罗作为品牌传道者的经历, message creator and full-stack marketer position him perfectly to ensure that e尊国际游戏’s value proposition is well articulated and its brand impact far-reaching. 他管理的团队遍布全球, championed memorable communication and developed a talent of looking beyond black-and-white KPIs to determine whether a 市场营销 策略 is actually effective.
保罗·雷诺兹领导动量, e尊国际游戏的一个部门，提供研究服务以帮助服务提供商更好地定位, 赢得并留住业务. Paul拥有25年的市场研究经验，在方法论开发方面具有特定的专业知识, 数据分析和研究流程设计. 发现许多服务提供商的Advisor Relations功能缺乏适当的分析, Paul is working to develop innovative new approaches that allow for data-driven programs based on the unique needs of each client. 他的方法使Advisor Relations受益, 营销功能, 销售, 策略, 市场营销, 以及市场/竞争情报团队.
克里斯Pattacini是e尊国际游戏的合伙人，拥有30多年的行业经验. 作为一名经验丰富的IT外包和标杆顾问, Chris is a recognized industry leader who utilizes state of the art benchmarking tools for project-based support of outsourcing transactions for large corporate clients. Chris的专长包括各种商业和IT服务的市场价格情报. 他目前管理着ProBenchmark平台.